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Orders received by 10:00 am EST will be shipped same day. However, orders placed after 10:00 am will not ship until the following business day. If you are placing an order for GROUND delivery, please allow 3-5 business days for your order to be shipped. In the case of a back-order, you will be notified via email and/or customer service will attempt to reach you via telephone. Please contact us immediately if your order is incomplete, damaged, or lost in transit. It is the buyers responsibility to thoroughly check package contents at delivery. Any errors or damage must be reported within 24 hrs of delivery or claim will not be accepted. If your package is damaged in shipment, replacement will be sent at no additional cost if Doug Russell Marine or shipping carrier is at fault. The return policy may be applied to any order returned or canceled after shipment. Regardless of payment method, all orders over $1,000 are subject to 3% handling fee. (Handling fee defined as paperwork, boxing, and internet expense).
Registered
users will be able to track their order status by
visiting Your
Acount page.
We
will ship to any UPS acceptable address however,
however we cannot ship to post office boxes. Doug
Russell Marine reserves the right to limit quantities
and/or charge actual shipping charges on oversize
packages based on weight and/or dimensions. In this
case, you will be notified prior to any additional
charges.
Freight charges displayed in the "Checkout" process for orders shipped to Alaska, Hawaii, Puerto Rico, and Military FPO/APO are based on estimates and are subject to change based upon actual weight and or dimensions of the products ordered.
You will be notified via email of any additional charges
shortly after submitting your order.
Freight charges displayed in the "Checkout" process for orders shipped outside of the United States
are based on estimates and are subject to change based upon actual weight and or dimensions of the products ordered.
You will be notified via email of any additional charges
shortly after submitting your order.
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